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Our website/app is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect and how we use it.
1. Information Collection
1.1 Our website/app collects information from users when they create an account, subscribe to our mailing list, or fill out a form on our site.
1.2 The personal information we collect may include name, email address, phone number, and any other information voluntarily provided by the user.
1.3 Our website/app may use cookies and other tracking technologies to collect data about site usage and improve the user experience.
1.4 The website/app requires access to the camera and gallery in order to allow users to report issues with their deliveries. This might include the ability to take a photo of a damaged or incorrect item or to select an existing photo from the gallery to attach to a report. This feature allows users to provide visual evidence of any problems with their order, making it easier for customer service to understand and resolve the issue. Additionally, this feature enables the customer to report the issue in a more efficient way easily.
1.5 The website/app requires access to the user's location in order to provide them with the best possible delivery options. This might include identifying the nearest restaurants, as well as providing estimated delivery times based on the user's location. By accessing the user's location, the app can also show the available delivery options in their area, allowing the user to quickly and easily find the restaurants that can deliver to them. Additionally, this feature allows the app to give accurate location-based recommendations to the user. This way the user can find the best food options that are available nearby their current location, increasing their convenience and satisfaction.
2. Information Use
2.1 Our website/app uses the personal information collected from users to communicate with them, such as sending updates, promotional offers, and newsletters.
2.2 The information may also be used to provide customer support and improve our services.
2.3 Our website/app will never sell or rent the personal information collected from users to third parties.
2.4 If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. All local and international debit and credit cards are accepted. Payment has to be made by online payment, e.g. credit or debit card, bKash or Rocket. Online payment is powered by shurjoPay. We also provide COD (cash on delivery) service..
3. Information Sharing
3.1 Our website/app may share personal information with third-party service providers to help us fulfill orders and provide customer service.
3.2 We may also share personal information as required by law or to protect the rights and safety of our food delivery app and its users.
4. Data Security
4.1 Our website/app takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
4.2 We restrict access to personal information to our food delivery app employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations.
4.3 Your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
5. Changes to this Privacy Policy
5.1 We may update this Privacy Policy from time to time.
5.2 We will notify users of any changes by posting the new Privacy Policy on our website.
6. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at
♦ By email: info@foodmoodbd.com or
♦ By our website through this link Contact Us
